FAQ
Frequently Asked Questions.
Should I manually select a network with TravlFi?
Is manual network selection hurting your ability to connect?
By Customer Service
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Last updated 2 years ago
Why should I trust the device to choose the network for me?
TravlFi devices are designed to connect to the strongest signal in your area on their own.
By Customer Service
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Last updated 2 years ago
How Can I Reduce My Data Usage?
Cellular data usage can add up quickly. By following some simple practices, you can minimize your data consumption and enjoy a smoother experience. In this article, we will share effective tips to help you reduce your data usage and make the most out of your TravlFi data plan.
By Customer Service
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Last updated 2 years ago
Device Light Indicators
What do the lights mean on my TravlFi device?
By Customer Service
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Last updated 9 months ago
Are there any fees other than my monthly bill of service?
Any additional fees can be seen below.
By Customer Service
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Last updated 9 months ago
When does my month of service begin?
Your data service schedule is as follows:
By Customer Service
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Last updated 2 years ago
How do I know how much data I have used?
How to keep track of your data usage.
By Customer Service
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Last updated 2 years ago
What if I don’t use all of my data? Do I get to roll it over to the next month?
Understanding Data Rollover: Why TravlFi Data Doesn't Roll Over
By Customer Service
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Last updated 2 years ago
What if I reach my data limit before my billing cycle ends?
We understand the importance of managing your data plan effectively to stay connected wherever you go. To help you make the most of your data usage, we offer various options for data management
By Customer Service
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Last updated 2 years ago
I am only going on vacation for 2 weeks; can I only pay for partial service?
As you plan for your vacation, you might wonder if you can pay for partial service for only the time you'll be away. At TravlFi, while we don't offer partial service for specific durations, we provide a range of flexible data plans that allow you to tailor your subscription precisely to your needs. Whether you require data for a day, a week, or even a whole year, TravlFi has you covered with options that suit your travel duration perfectly.
By Customer Service
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Last updated 2 years ago
Is there an auto-pay option?
Auto-pay makes making payments easy!
By Customer Service
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Last updated 2 years ago
How will charges show up on my credit card statement?
Credit card statement info.
By Customer Service
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Last updated 2 years ago
How can I make changes to my account? (Data plan, credit card information, billing, etc.)
Manage Your TravlFi Account with Ease through the Customer Portal.
By Customer Service
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Last updated 2 years ago
How does TravlFi provide internet for my RV?
Wondering how to get internet in your RV with TravlFi?
By Customer Service
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Last updated 2 years ago
Can I use TravlFi outside of the United States?
Using TravlFi abroad.
By Customer Service
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Last updated 2 years ago
What is eSIM?
Embracing eSIM: The Key to Seamless Connectivity with TravlFi
By Customer Service
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Last updated 2 years ago
Which data plan is right for me?
Choosing the Right Data Plan: Matching Your Internet Needs
By Customer Service
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Last updated 2 years ago
Troubleshooting Slow Speeds and Poor Connectivity with Your TravlFi JourneyGo or JourneyXTR Device
Follow the steps below to identify and potentially resolve the connectivity problem before reaching out to our dedicated customer service team.
By Customer Service
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Last updated 9 months ago
Troubleshooting Streaming Service Issues with Your TravlFi Device
Experiencing streaming service issues while connected to the internet through your TravlFi device can be frustrating. However, before reaching out for technical support, you can follow these troubleshooting steps to identify and potentially resolve the problem.
By Customer Service
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Last updated 9 months ago
Can I Order Replacement Parts For My TravlFi Device?
Ordering Replacement Parts for Your TravlFi Device: Easy and Efficient
By Customer Service
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Last updated 2 years ago
Utilizing the JourneyGo 4G LTE hotspot for power bank function or charging external devices
Utilizing the JourneyGo 4G LTE hotspot for power bank function or charging external devices Pre-requisites for correct operation of the power bank function
By Customer Service
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Last updated 8 months ago
TravlFi User Manuals and Guides
Download our User Manuals and Guides
By Customer Service
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Last updated 7 months ago